Responsible for implementing, and maintaining cloud infrastructure, cloud integrations data transfers deployment of cloud native applications, and implementing cloud security measures. Ensure appropriate policies, procedures and guidance is followed and acts as a subject matter expert to peer infrastructure and application support personnel Perform advanced Cloud technica

Participate in rotational assignments across various business units of HVCU to improve technical and analytical skills as well as, enhance professional competencies. Develop an understanding of HVCU's product and service offerings; gain experience through direct observation and work assignments. Utilize a courteous, enthusiastic and open minded approach to policies and pr

Provide internal and external member service by responding to calls in all in bound queues related to product information, account details, loan applications, establishing new accounts for existing members, etc. Conduct outbound calls as directed. Establish long term financial relationships with members by identifying needs and recommending solutions, including Credit Uni

Ensures open communication within the team using all forms of contact and conducts regular meetings to disseminate and acquire input to/from staff. Measures team and individual performance, acknowledges accomplishments, provides coaching and development and takes appropriate action to hold individuals accountable. Contributes to interviewing and hiring process, as needed.

Answer employee phone calls to Help Desk and resolve complaints/issues in a timely manner. If needed, accurately refer the user to other departments and/or published procedures for assistance. Collect data and perform initial diagnosis of reported issues. When possible, resolve end user's problems using applications, hardware, software and the HVCU network. Log incoming t

Investigate alerts or notifications produced within fraud analytics software, and other daily reports, related to potential misuse or abuse of products and services such as account and deposit fraud, wire fraud, loan fraud and identity theft. Track fraud losses and trends and maintain related logs or cases within the fraud analytics software and core system. Assist in mon

Provide direct support to the Chief Financial Officer and Chief Strategy Officer, anticipating needs and proactively handling logistical and administrative tasks. This role further supports their teams as needed. Manage complex calendars by scheduling appointments, meetings, and conference calls. Prepare Executives for meetings, ensuring that they are briefed with applica

Use working knowledge obtained from the Series 7 & 66 certifications to support new memberships, accounts, loans, and investment services for members. Utilize resources to ensure quality member service. Monitor and complete member care calls and assist with loan queues to expand on cross selling opportunities. Support Contact Center with inbound member calls as necessary.

Accurately process transactions. Educate members about the most convenient way to complete transaction processing in the branch and through other channels such as Internet Banking, the mobile app, audio response, the Contact Center, etc. Resolve member complaints and concerns quickly and efficiently and involve other functional areas as needed. Responsible for handling la

Responsible for the development and maintenance of internal and external relationships for referral sources within the community including, but not limited to, HVCU branches, realtors, attorneys, accountants and other affinity groups. Attend functions relative to the position to build rapport within the community. Respond to and follow up on customer inquiries and leads f

Accurately process transactions. Educate members about the most convenient way to complete transaction processing in the branch and through other channels such as Internet Banking, the mobile app, audio response, the Contact Center, etc. Resolve member complaints and concerns quickly and efficiently and involve other functional areas as needed. Responsible for handling la

Accurately process transactions. Educate members about the most convenient way to complete transaction processing in the branch and through other channels such as Internet Banking, the mobile app, audio response, the Contact Center, etc. Resolve member complaints and concerns quickly and efficiently and involve other functional areas as needed. Assist with member inbound

Sort and deliver incoming and outgoing mail throughout the Credit Union, including interoffice correspondence and incoming shipments of supplies and materials Ensure all outgoing mail/shipments are completed properly and sent on time. Utilize mail system for shipping and tracking, and coordinate services with vendors, including, but not limited to, Fed Ex, UPS, and US Pos

Accurately process transactions. Educate members about the most convenient way to complete transaction processing in the branch and through other channels such as Internet Banking, the mobile app, audio response, the Contact Center, etc. Resolve member complaints and concerns quickly and efficiently and involve other functional areas as needed. Responsible for handling la

Provide internal and external member service by responding to calls in all in bound queues related to product information, account details, loan applications, establishing new accounts for existing members, etc. Conduct outbound calls as directed. Establish long term financial relationships with members by identifying needs and recommending solutions, including Credit Uni